![]() ![]() Step6: Please don't use both phones in the process. Step5: Back up WhatsApp data first and then restore the backup to the target phone. Step4:Keep the Android phone unlocked and stay awake during the process. Step1:Make sure there is still free space on your Android Step 2:Go to Setting>All apps on your Android phone, find Connector and uninstall it Step3:Reboot your Android and use a different USB cable to connect it. Please kindly follow the instructions below to check if it helps first. ![]() Wondershare value each customer's benefits, we'd love to do our best to help you out. I understand that it would be very frustrating that the process is stuck when you were transferring files with this software. Reply from Wondershare Dr.Fone Updated Jun 9, 2022 May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. Look forward to your contact! - 03-10-2022 We are willing further look into your case, however, there is still no update from you yet. You are important to us, and we'd like to help as much as we're able to. We desperately hope to further investigate it as well as the repair failed issue that you are encountering, could you please send us the ticket number or your order number after receiving a request from Trustpilot? So that our senior support will further evaluate your refund request and do the needful assistance for you ASAP. Based on our above explanation, it seems there is some misunderstanding between us. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan. Per your description, it sounds like you subscribed to an auto-renewal service. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We understand your feeling, it would be very confusing when the price was charged not the same as the amount you expected. Reply from Wondershare Dr.Fone Updated Oct 3, 2022 Thanks a lot! Look forward to getting in touch with you! Sincerely, Wondershare support Fone to work in that way, and we desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks! - 28-07-2022 Edit: Hi Peter, Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. I understand it would be very frustrating when you were unable to recover files from Phone to your PC as the way you expected. Reply from Wondershare Dr.Fone Updated Jul 28, 2022 For your case, our senior support team will further look into it and keep you udated as earlier as possible, please pay attention to your mailbox. We are desperate to fix the problem after knowing you were encountering an issue using the product, so our support may ask you to provide specific details via emails for further troubleshooting, and this was the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. About our refund policy, please allow us to make an explanation as below. Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Surely, we'll do our best to improve our chat and phone access. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Jul 17, 2022 ![]()
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